TCG has been working with financial institutions for six years and our retail design partner, Frank McFadden has been working with them for 30+ years. We understand the challenges and opportunities that they face in today’s global financial world.

Our solutions allow our clients to become better retailers and position their branches where they have the greatest opportunity to succeed. We help them grow top line revenues, bottom line profits as well as reduce the cost and time to upgrade their retail presence.

• Knowledge of market on a demographic level

• Consideration of demand generators – current and planned

• Identification of consumer’s traffic patterns

• Identification of competition

• Take location prejudice out of site selection

• The ability to look back and see why we succeeded or failed

• What should a site cost in the market

• Demographic, competition & product based analysis vs. workflow

• Layout of touch points- MSR, teller, concierge etc.

• Type of teller area- Traditional, dialog or hybrid

• Complete environment- Casework, finishes, lighting, furniture, way-finding & merchandising signage

• Typically 10-50% increase in revenues/profits

• Grow branch revenues through formal sales culture and management training

• Improve member loyalty with customer excellence and service recovery training

• Utilize quality and financial performance measurements to improve productivity, reduce costs and increase efficiency

• Establish competitive advantage and reduce turnover through leadership development and succession planning

• Ensure revenue integrity through operational analysis

• Reduce the delivery time of your projects 20-30%

• Reduce the cost of your projects 6-8%

• Improve the quality of subcontractors, reduce risk

• Early cost input, updated three times during pre-construction

• Guaranteed Maximum price for Pre-construction and Construction

• Open book process passes savings to the owner

• Sale – Leaseback Solutions, Manage Asset Cap Restrictions

• Lease vs. Ownership Analysis

• Ground Lease vs. Land Purchase Analysis

• Project Feasability

• Budgets

• Tenant Representation

• Your promise to your members becomes your Brand

• Manifest your brand throughout your branch experience: name, logo, how you interact and communicate with your members

• Orchestrate all points of contact of your brand throughout your member center – including printed and digital

• Manage your brand so that it ensures currency and changes with market, competitive and demographic pressures